[2025-04-24] Incident Thread

[github-actions[bot]]

❗ An incident has been declared:

Incident with Copilot on GitHub Enterprise Cloud (EU, Australia)

Subscribe to this Discussion for updates on this incident. Please upvote or emoji react instead of commenting +1 on the Discussion to avoid overwhelming the thread. Any account guidance specific to this incident will be shared in thread and on the Incident Status Page.

[github-actions[bot]]

Update

We found the issue impacting Copilot users on GitHub Enterprise Cloud (EU, Australia). We are working on mitigation.

[github-actions[bot]]

Update

Continuing to work on mitigation.

[github-actions[bot]]

Update

Copilot service has been restored for some users. We're continuing to work on mitigation for the remaining users.

[github-actions[bot]]

Update

We're continuing to work on mitigation for remaining Copilot users.

[github-actions[bot]]

Update

We're applying mitigation steps methodically and performing checks to ensure effectiveness. We will continue to share progress updates as we go.

[github-actions[bot]]

Update

Mitigation is ongoing and being applied. Spot checks are ongoing, and the team is actively meticulously ensuring full coverage. We'll continue to share updates as progress continues.

[github-actions[bot]]

Update

We're continuing to restore affected data and monitor progress. Updates will follow as key milestones are reached.

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Relevant stamps: prod-ae-01, prod-weu-01 and staff-wus2-01

[github-actions[bot]]

Update

All user access should now be restored. We’ll continue monitoring to ensure stability, but mitigation is complete. Thank you for your patience throughout this incident.

[github-actions[bot]]

Incident Resolved

This incident has been resolved.